Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Important Notice: This Refund Policy outlines the terms and conditions for cancellations and refunds for bookings made through Dubai Adventures Blog. Please read this policy carefully before making a booking. Refund eligibility varies by attraction, booking type, and cancellation timing.

1. General Refund Policy

1.1 Overview

Dubai Adventures Blog acts as an intermediary between customers and attraction operators. Our refund policy is subject to:

Individual attraction operator policies
Specific terms disclosed at time of booking
Applicable laws and regulations in the United Arab Emirates
Payment processing limitations and timelines

1.2 Refund Eligibility Principles

Refunds may be considered when:

Cancellation is made within the specified timeframe
The attraction is unexpectedly closed or unavailable
There is a significant error in the booking details made by us
Force majeure events prevent service delivery
Technical issues prevent ticket delivery or validation

1.3 Non-Refundable Circumstances

Refunds will NOT be provided for:

No-shows or failure to present tickets at the attraction
Late arrivals beyond the grace period
Personal changes of plans or itinerary modifications
Weather conditions (unless the attraction closes)
Dissatisfaction with the attraction experience
Failure to meet attraction requirements (age, height, health restrictions)
Lost, stolen, or damaged tickets
Bookings made through third-party unauthorized resellers

2. Cancellation Timeframes and Fees

2.1 Standard Cancellation Policy

Our standard cancellation policy applies to most attractions unless otherwise specified:

Cancellation Timing	Refund Amount	Processing Fee
7+ days before visit	Full refund	5% (max AED 50)
4-6 days before visit	75% refund	5% (max AED 50)
2-3 days before visit	50% refund	5% (max AED 50)
24-48 hours before visit	25% refund	5% (max AED 50)
Less than 24 hours	No refund	N/A

Important: Cancellation timeframes are calculated from the scheduled visit date and time, not from the booking date. All times are based on Gulf Standard Time (GST).

2.2 Attraction-Specific Policies

Some attractions have unique cancellation policies that supersede our standard policy:

Premium Experiences (e.g., VIP Tours, Private Safaris)

14+ days: Full refund minus 10% administrative fee
7-13 days: 50% refund
Less than 7 days: No refund

Seasonal Events and Limited Availability Attractions

30+ days: Full refund minus 15% administrative fee
Less than 30 days: No refund

Promotional and Discounted Bookings

Special discount bookings (30%+ discount) are typically non-refundable
Flash sale tickets are non-refundable and non-transferable
Early bird promotions may allow cancellation up to 14 days before visit

2.3 Multi-Attraction Packages

For combination packages including multiple attractions:

Each attraction component may have different cancellation terms
Partial cancellations may be permitted subject to package terms
Refunds are calculated based on individual attraction values
Some packages are sold as non-divisible units

3. How to Request a Cancellation or Refund

3.1 Cancellation Process

To cancel a booking and request a refund:

Log into your account on our website (if applicable)
Locate your booking using the confirmation email or booking reference
Submit cancellation request:
- Through your account dashboard "My Bookings" section
- By email to refunds@dubaiadventuresblog.com
- By calling +33564252994 during business hours
Provide required information:
- Booking reference number
- Name and contact details
- Reason for cancellation
- Preferred refund method
Await confirmation: You will receive acknowledgment within 24 hours

3.2 Required Documentation

Depending on the cancellation reason, you may need to provide:

Original booking confirmation email
Valid identification matching the booking name
Medical certificates (for health-related cancellations)
Travel documentation (for immigration or visa issues)
Proof of force majeure events

3.3 Processing Timeline

Request acknowledgment: Within 24 hours
Refund approval decision: Within 3-5 business days
Refund processing: Within 10-14 business days after approval
Bank credit: Additional 5-10 business days depending on financial institution

Pro Tip: Submit cancellation requests as early as possible to maximize your refund amount. Weekend and holiday submissions are processed on the next business day.

4. Refund Methods

4.1 Standard Refund Process

Approved refunds are issued using the following methods:

Original Payment Method: Default option for credit/debit card payments
Bank Transfer: Available for large refund amounts (over AED 1,000)
Account Credit: Optional credit toward future bookings with 5% bonus

4.2 Payment Method Specific Details

Credit/Debit Card Refunds

Refunded to the original card used for payment
Processing time: 10-14 business days
Refund appears as credit on your card statement
Cannot be issued to a different card

Bank Transfer Refunds

Require valid bank account details
Processing time: 7-10 business days
May incur bank transfer fees (deducted from refund)
Must match the name on the original booking

Account Credit

Instant credit to your Dubai Adventures Blog account
Valid for 12 months from issue date
Includes 5% bonus value
Can be used for any future bookings
Non-transferable and non-redeemable for cash

4.3 Currency and Exchange Rates

For international transactions:

Refunds are processed in the original transaction currency
Exchange rate fluctuations may affect the final refund amount
Currency conversion fees are borne by the customer
We use the exchange rate applicable on the refund processing date

5. Special Circumstances

5.1 Force Majeure Events

In cases of extraordinary circumstances beyond our control:

Natural disasters affecting the UAE or your travel location
Pandemics or public health emergencies
Government-imposed travel restrictions or lockdowns
Political unrest or security threats
Strikes affecting transportation infrastructure

Our force majeure policy provides:

Full refund OR free date change (customer's choice)
No processing fees applied
Extended validity for rescheduling (up to 12 months)
Expedited refund processing (5-7 business days)

5.2 Attraction Closures

If an attraction is unexpectedly closed or unavailable:

Temporary closure: Free date change or full refund
Permanent closure: Automatic full refund within 5 business days
Partial facility closure: Proportional refund or equivalent alternative
Maintenance closure (announced): Standard cancellation policy applies

5.3 Medical Emergencies

For genuine medical emergencies preventing travel:

Valid medical certificate required from licensed physician
Must be submitted within 48 hours of scheduled visit
Full refund granted minus processing fee
Medical documentation must clearly state inability to travel
Applies to the ticket holder and immediate travel companions in same booking

5.4 Technical Issues

If technical problems prevent service delivery:

Ticket delivery failures: Full refund or immediate reissue
Booking system errors: Full refund and compensation credit
Duplicate bookings: Automatic refund of duplicate charge
Incorrect pricing display: Refund of overcharged amount

6. Modification and Date Changes

6.1 Date Change Policy

As an alternative to cancellation, you may request to change your visit date:

Change Request Timing	Change Fee	Conditions
7+ days before visit	Free (one-time)	Subject to availability
4-6 days before visit	AED 50 per ticket	Subject to availability
2-3 days before visit	AED 100 per ticket	Subject to availability
Less than 48 hours	Not permitted	N/A

6.2 Name Changes

Changing the name on a booking:

Permitted up to 48 hours before visit date
Fee: AED 75 per name change
Limited to same ticket type and date
New ticket holder must meet all attraction requirements
Subject to attraction operator approval

6.3 Upgrade Requests

Upgrading to a higher ticket category:

Pay the price difference plus AED 50 modification fee
Must be requested at least 72 hours before visit
Subject to availability in the upgraded category
Cannot be combined with promotional discounts

7. Group Bookings

7.1 Group Booking Definition

Group bookings consist of 10 or more tickets in a single transaction.

7.2 Group Cancellation Policy

Full group cancellation: Standard policy applies to entire booking
Partial group cancellation:
- Up to 20% reduction: No penalty if done 14+ days before visit
- 20-50% reduction: Pro-rated cancellation fee applies
- 50%+ reduction: Treated as full cancellation
Group size minimums: Some discounts require minimum group sizes

8. Dispute Resolution

8.1 If Your Refund Request is Denied

If your refund request is not approved:

You will receive a detailed explanation via email
You may appeal the decision within 7 days
Provide additional supporting documentation
Appeals are reviewed by senior management
Final decision will be communicated within 5 business days

8.2 Escalation Process

For unresolved refund disputes:

Request escalation to Customer Service Manager
If still unresolved, contact our Compliance Officer
Consider alternative dispute resolution (mediation)
As a last resort, legal action may be pursued

9. Exceptions and Special Cases

9.1 Promotional Code Bookings

Bookings using discount codes follow specific terms disclosed at checkout
Some promotional bookings are strictly non-refundable
Refund restrictions are clearly stated before booking completion

9.2 Third-Party Resale

Tickets purchased from unauthorized third parties are not eligible for refunds through us
Contact the third party seller for their refund policy
We cannot verify or honor tickets from unauthorized sources

9.3 Partial Service Delivery

If you experience partial service (e.g., some attractions in a package are unavailable):

Proportional refund based on affected portion
Alternative experiences may be offered
Compensation credit for future bookings

10. Important Reminders

Before Booking:

Carefully review all cancellation terms displayed at checkout
Verify your travel dates and attraction requirements
Consider purchasing travel insurance for added protection
Save your booking confirmation and reference number
Note the specific cancellation deadlines for your booking

Tips to Avoid Refund Issues:

Double-check all booking details before completing payment
Read attraction-specific requirements (age, height, health restrictions)
Book flexible date options when available for a small premium
Keep all booking documentation and correspondence
Contact us immediately if you notice any booking errors

11. Contact Information for Refund Requests

Refund Support Team

For all refund and cancellation inquiries:

Dubai Adventures Blog - Refund Department
656 Carmen Alley Alexzandermouth
SA 2047, United Arab Emirates

Email: refunds@dubaiadventuresblog.com
Phone: +33564252994
Registration Number: 90125912

Refund Support Hours:
Sunday - Thursday: 9:00 AM - 6:00 PM GST
Friday: 9:00 AM - 1:00 PM GST
Saturday: Closed

Expected Response Time: Within 24 hours for email inquiries, immediate assistance during phone hours

12. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will:

Be posted on our website with an updated "Last Updated" date
Apply to bookings made after the update date
Not affect existing bookings unless legally required
Be communicated to registered users via email for significant changes

13. Acknowledgment and Acceptance

By completing a booking through Dubai Adventures Blog, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of our Terms and Conditions and is binding on all bookings.

We recommend printing or saving a copy of this Refund Policy for your records along with your booking confirmation.

This Refund Policy was last updated on January 1, 2025